Returns & Exchanges

At D'Addario, we stand by the quality of our musical accessories and want to ensure you have the perfect gear for your performance. If you are not completely satisfied with your purchase, you may return eligible items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Shipping Label

  Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Package and Ship

  Place the items in their original product packaging and drop off the parcel at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 7-10 business days.